Privacy Policy for Ajwa Tutors Global

Effective Date: August 17, 2026
Last Updated: August 17, 2026

At Ajwa Tutors Global, established in 2017, we are committed to protecting the privacy, confidentiality, and security of our students, parents, guardians, and tutors across the United Kingdom, the Middle East, and worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our online learning management systems, or register for our IGCSE, O Level, and A Level online tutoring programs.

1. Information We Collect

We collect information necessary to provide high-quality educational services and maintain administrative operations.

● Account & Contact Data: Name, email address, phone number, WhatsApp number, residential country/city, and parent/guardian contact details (for students under 18). 

● Academic & Student Profile Data: Student’s name, age, grade/year level, target exam board (e.g., Cambridge CAIE, Edexcel, AQA), subjects enrolled in (IGCSE, O Level, A Level), and academic progress reports.

● Payment & Transactional Data: Billing name, transaction history, payment confirmations, and invoice details. (Note: Sensitive payment card details are processed securely through regulated third-party payment gateways and are never stored on our servers). 

● Technical & Usage Data: IP address, browser type, device information, operating system, pages visited, and interaction data via cookies and analytics tools (e.g., Google Analytics, Meta Pixel).

● Session Communications: Messages submitted through contact forms, WhatsApp inquiries, online feedback forms, or live session interactions. 

2. How We Use Your Information 

We process personal data based on contractual performance, legitimate business interests, legal obligations, and consent:

● Educational Service Delivery: Pairing students with qualified subject specialist tutors, conducting live online classes, delivering study materials, and managing student performance tracking.

● Communication & Support: Sending class schedules, progress updates, fee invoices, administrative alerts, and responding to inquiries via email or WhatsApp Business.

● Quality Assurance & Security: Monitoring platform performance, preventing fraudulent activities, and maintaining system integrity.

● Marketing & Promotions: Providing updates on new courses, bootcamps, or educational resources (you can opt out at any time). 

3. Safeguarding Children & Youth Data 

As an educational provider catering to IGCSE, O Level, and A Level students, we prioritize child safety and data protection:

● Parental Consent: For students under the age of 18 (or under 16 in the UK/EU), registration, course enrollment, and consent for data collection must be completed or verified by a parent or legal guardian.

● Data Minimization: We only collect student data directly relevant to their academic progress, safety, and course delivery.

● Strict Confidentiality: Student personal details are never sold, rented, or shared with third parties for commercial advertising. 

4. Data Sharing & Third-Party Service Providers 

We do not sell personal data. We only share information with trusted third-party service providers bound by strict confidentiality agreements: 

● Educational Tools & Infrastructure: Video conferencing tools (e.g., Zoom, Google Meet), Learning Management Systems (LMS), and cloud hosting providers. 

● Payment Processors: Secure banking partners and global payment gateways. 

● Business Automation Tools: CRM software, messaging tools (e.g., WhatsApp Business API), and web analytics to streamline communication and user experience. 

● Legal Requirements: If required by law, regulation, or legal process to protect the rights, safety, and property of Ajwa Tutors Global, our students, or others. 

5. International Data Transfers 

Ajwa Tutors Global operates internationally across the UK, Middle East, and other global regions. Personal data may be transferred to and processed on secure servers located outside your home country. When transferring data across borders (such as from the UK/EEA to non-EEA regions), we implement appropriate safeguards—including Standard Contractual Clauses (SCCs) and strict technical security measures—to ensure your data receives equivalent protection under UK GDPR, EU GDPR, and applicable Middle Eastern privacy regulations. 

6. Your Data Rights 

Depending on your country of residence, you have specific rights regarding your personal information: 

● Access & Portability: Request a copy of the personal data we hold about you. 

● Rectification: Request corrections to incomplete or inaccurate personal data. 

● Erasure (“Right to be Forgotten”): Request the deletion of your personal information, subject to legal and administrative obligations. 

● Restriction or Objection: Object to or restrict certain types of data processing, including direct marketing. 

● Consent Withdrawal: Withdraw your consent at any time where processing relies on consent. To exercise any of these rights, please contact our privacy coordinator using the details in Section 9. 

7. Cookies & Tracking Technologies 

Our website uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and optimize marketing campaigns. You can manage or disable cookie preferences directly through your web browser settings. Disabling essential cookies may affect certain functionality on our website. 

8. Data Security & Retention 

● Security Measures: We employ industry-standard administrative, physical, and technical measures—including SSL encryption, secure server firewalls, and restricted administrative access—to prevent unauthorized access, loss, or disclosure. 

● Data Retention: We retain personal information only for as long as necessary to fulfill the educational services requested, comply with legal obligations, and resolve operational disputes.

 9. Contact Us 

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: 

● Entity Name: Ajwa Tutors Global (Established 2017) 

● Service Scope: Online Tutoring Specialist for IGCSE, O Level, & A Level (UK, Middle East, International) 

● Email: info@ajwatutorsglobal.com 

● WhatsApp / Phone: +44 7951 199627 

● Official Website: www.ajwatutorsglobal.com